Speaking the Other Language

We all have our own unique styles of communication. Whether it’s derived from nature or nurture, one’s personality style, or one’s language of appreciation, how we communicate and prefer to be communicated to are different. And sometimes we perceive what someone else is trying to say through the lens of our own preferred style, which … Read more

Insights for Leaders from Lee Cockerell

  The Leader Campus with Mel Wildermuth has done it again! Another great interview with a leadership expert (no, not me. This time.) I’ve been a huge fan of Lee Cockerell and his book, Creating Magic, for some time. In fact, once, I designed a three-week class on leadership and Disney influence. It never happened, … Read more

Things Successful Leaders Avoid Saying Part 12

Effective communication avoids misunderstandings. It can also clear up existent misunderstandings. In our quest to be understood, we may accidentally slip into using one of these versions of a potentially manipulative accusation: “You misunderstood me.” “You must have misunderstood me.” “You don’t get it; you’re not listening.” “If you really heard what I said, you’d … Read more

Leaders Ask, “Is There a Middle Step?”

We all have situations where we feel stuck and think there’s no way forward. Let me give you some examples: I need to address someone’s obnoxious behavior in meetings, but I don’t know how to bring it up. I’m bothered by a team member’s disengagement, but I’m having a hard time putting into words what … Read more

Leaders Understand the Role of Symbolism

We all work and breathe in four organizational frames. These frames are Political, Structural, Human Resources, and Symbolic. Political—power, conflict, coalitions Structural—organizational charts, policies, procedures Human Resources—meeting individual needs, teamwork, leadership, people problems Symbolic—culture, ritual, stories, traditions In times of change, the first two—political and structural—are usually where the change originates from. The bottom two—human … Read more