This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas
Behavior and Feedback – Top Five + One
Several posts have had a focus on behavior and giving frequent specific feedback.
These things are among the wisest a leader can do, and yet
Most “Liked” – Top Five + One
It was fun to add the Facebook “like” button to the blog to see if anyone really liked the posts…
So, here are
Educators – Top Five + One
In acknowledgement of this week’s Iowa Education Summit, here are five posts that I think teachers might like. I frankly believe that
My letter to the editor about Sunday’s article on the Education Summit…
In response to that article,
I wrote this:
The Governor was spot-on in Sunday’s Register when he points out that “passionate and self-motivated” teachers are best — research backs that up, too — and that those things are “not easy to measure or reward.”
It’s okay that
Read moreMy letter to the editor about Sunday’s article on the Education Summit…
Communication – Top Five + One
Communication solves problems; lack of communication causes problems.
Communication is arguably the most critical skill we need to survive in the world, and leaders must master it.
Here are five