Effective Leaders Focus on Follower Engagement

Much of what I write and teach about servant leadership comes, frankly, from a moral, “do good”, outlook. This may sound cheesy, but I’m a cheesy guy; servant leadership from all leaders and teachers and coaches and managers and parents, everywhere, would make the world a much better place for everyone. But there is a utilitarian way of looking at this also. Keeping people engaged insures a much greater likelihood that the goals of the organization will be attained.

Effective Leaders have Vision, but what IS “Vision”?!

So many believe that leaders are “visionary”. It’s true – but a problem is this:
The concept of vision is “out there”, esoteric, hard to grasp. Aren’t visionary leaders somehow “special” in that regard? How can you “teach” vision?
A working definition of “Vision” as it applies to leaders:
Vision is a two-fold ability:
1) the ability to accurately see the current reality of the organization/situation, and
2) the ability to creatively see the possibilities of the organization/situation.

Effective Leaders Pause and Listen

“What don’t I know I don’t know?”

Putting the needs of others first, and acting in support of your organization are key elements of servant leadership. That’s basic. But there can be an arrogance there, too; you can assume that you know what is needed – because you’re the leader, and you ought to know. This is what Peter Block refers to as a paternalistic view of leadership — “taking care” of people who “don’t know better” as opposed to a true commitment to learning what is needed.

Leaders Model the Behavior they Expect

What would it be like if the managers modeled the behavior that ought to be expected?

Ever seen a train? Ever seen the cars pass the engine? Never. If you’re a leader, and you do things at level 10, your followers will likely do them at an “8”. If you have a rough day, and your effort is a “7”, expect your followers to be at a “5”.

To paraphrase Kouzes and Posner:

Leaders model the way by setting the example for others in ways that are consistent with their values. This promotes consistent progress and building of commitment.

Breath Support to the End of the Phrase is a Key Deliverable

But what if teachers in general (and band/choir/orchestra directors specifically) studied best practices in business – both management from an organizational standpoint, and from a team-building/customer service/human relations standpoint?

And what if business leaders approached their businesses, and especially their people, as though they were volunteers (like band students) who could – and would – walk away from things if they didn’t think their time and energy were well-spent?

Leadership Problem: Grace vs. Enabling

Cut people some slack. Really, you never know what kind of a day they’re having, how bad their insomnia is, whether they’ve suffered a major loss, or whatever other darkness they carry.
Because grace is something everyone needs to learn, and leaders sometimes act out of fear – “I’ll look weak!” we think. Pick some moments to cut people some slack.

At least, you’ll inspire loyalty because you’ve shown compassion, and at best, you’ll teach grace. And that can change the world.

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