Recently, I ate breakfast at the Starbucks on 86th in Johnston (Iowa) on my way to a leadership workshop with the Waukee High School Warrior Wrestling program. As I drank my coffee and prepared the workshop, I would occasionally look off into space. You know, to think. But there was a display of funky-cool travel cups right in front of me, and I took a break to walk over and look at them more closely. (Side note — I’ve been searching the world over for a travel mug that both retains heat very long and is dishwasher safe — if you find one, let me know. Thanks.)
I picked one up to look at it more closely, and an employee appeared in front of me immediately.
Read moreLeadership behaviors in “non-leaders” leads to organizational success.