The first reaction on the Kubler-Ross Change Curve is Denial. This piece is characterized by disbelief and evidence the change isn’t true. Comments from people in this phase can include: “There must be a mistake.” “That’s not possible.” “Are you sure … Read More
Here’s an idea for a team-building activity, with an added bonus— It can start the conversation about how important and welcome performance feedback is. First, ahead of time, ask each participant to come prepared with examples of two bits of … Read More
Leaders avoid these two words (except in one situation): Never Always Why? Two reasons. One: They’re emotionally charged words. Think about the times you’ve used those words. “You never offer to help.” “I’m always on time.” “I never go in … Read More
My wife, Julie, turned me on to a web-based app called RescueTime. The app tracks your activity during the day to see how efficient and effective you are, and how much time you waste. One thing I’ve learned is that … Read More
Most of my programs come with a participant follow-up email series that underscores some of the points of a training. Hundreds of these emails go out in any given week, and people read them (or not), then discard. Most of … Read More
At the recent Professional Development Conference for the Central Iowa Chapter of the Association for Talent Development, Sarah Noll Wilson served as the opening keynote speaker, and I’d like to share my favorite takeaway from that speech, because it fits … Read More
The following is an example of a common scene in my sessions with leaders. Me: Raise your hand if you’ve ever said or thought something like this: “If someone has an issue with me or my work, tell me to … Read More
There are certain words and phrases that can get us on the defensive before we even know what the topic is. One of the big ones is “No offense, but…” And related cushions followed by the word but. Remember that … Read More
In the December 29 Business Record, my friend Sarah Noll Wilson shared her thoughts on intentions. I’ve learned this year that sometimes we have sneaky, shadow intentions that may influence our actions and conversations without even knowing. Now when something doesn’t … Read More
Happy Valentine’s Day! I will celebrate that with you by sharing a book report about the translation of The Five Love Languages into the workplace. The 5 Languages of Appreciation in the Workplace by Gary Chapman and Paul White I … Read More