Called to Serve – Tips for non-profit boards
This week’s book is Called to Serve by Max DePree — my shared nugget involved board member accountability.
This week’s book is Called to Serve by Max DePree — my shared nugget involved board member accountability.
…and it was perfectly appropriate. Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character, and making sure the parks run smoothly, but the order in which … Read More
A: When the relationship is strong enough, AND, according to coach John Robinson: “Never criticize until the person is convinced of your unconditional confidence in their abilities.” When I think of the people in my life that I willingly take … Read More
So, you’ve read your leader as an “I!” And, you want them to read this post! Of course you do!!! But – things go better when we work to adapt ourselves, rather than trying to force others to change! In fact, our adaptation can inspire … Read More
So, you’ve read your leader as a “C.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire … Read More
From yesterday, an email exchange that took a bit too long: Them: Dear Group Traveler, Thank you for booking your Group with Southwest Airlines. The attached Travel Agreement contains your itinerary, instructions on how to complete your Group reservation, and … Read More
So, you’ve read your leader as an “S.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire … Read More
Information on reading the C (Conscientiousness) styles, and implications for leadership: Following the steps of people-reading, we learn that someone who tends to be “skeptical and challenging,” and “cautious and reflective,” likely fits the profile of a “C” style. “C” … Read More
Here’s one reason I love DiSC®: you can put it to work immediately. Consider an individual whom you’re having a bit of difficulty connecting with, and you call this a “personality conflict.” Ask yourself: Is the person more fast-paced and … Read More
Tabby and Alan discuss the “3 magic words” that help make requests pleasant and keep people engaged.