Leaders apologize, and teach others how to do so

Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related posts: What if someone rejects an apology? Apologies

How to deal with self-centered behavior…

In a sense, self-centered behavior is normal. If people tend to act in self-interest, how do WE deal with that, and get THEM to think beyond themselves? Take a couple minutes to hear Matt and Alan address this. Previous posts on this topic: Four levels of maturity Four-way stops Dealing with your own tendencies