Yesterday, while working in my home office, workers from a local store came to install a new appliance. I overheard a shocking conversation that struck me as inappropriate. I selected a typical excerpt, and posted it on my personal Facebook page to see what conversation would ensue. I was not disappointed. This was an interesting exchange that touched on
As promised, this week’s blog is inspired by Veteran’s Day last week. These are two stories of veterans that I told at a local Memorial Day service this year. What’s the lesson? There may be more than one, but let’s lift humility out of this. No war hero brags; in fact, they share the credit with others. If these guys can share the credit for these accomplishments, surely we
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas
It was fun to add the Facebook “like” button to the blog to see if anyone really liked the posts…
So, here are
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan:
I blog for a couple of reasons — mostly to spread the word about positive leadership and its effectiveness to as many people as possible, and make it “real” by providing examples and tools.
Also, I do it to provide a “touchstone” for current and previous clients (although I truly consider “previous” clients to be lifelong clients, and therefore, “current.”)
And, I do it so that potential clients can get to know me – to see if we’d be a good match.
I committed to doing it once per week, on Wednesdays, and I’ve mostly stuck to it.