Success Pointers from a CEO

Last week, I shared some ideas from one of the speakers at the Des Moines Business Record’s “90 Ideas in 90 Minutes”. This week, I’ll do the same with Bob Riley, the CEO of Riley Resource Group, which is an interesting organization in its own right. Here are some of my favorites: Hire disruptors with … Read more

Success Pointers from the Non-Profit World

Non-profits often have the challenge we explored last week: constraints. Constraints include lower budgets, impact of economic downturns on funding and volunteer efforts, and cycles driven by major programs. For these reasons, they come up with creative ways to maintain success and engagement. Even if you don’t lead in a non-profit, many of their ideas … Read more

Leaders Know When to Tolerate High-Maintenance People

A common buzzword now is “disruption”. The idea that if we are to grow, we have to innovate, and the pace of change is so fast that innovation cannot be incremental. We need people who will “disrupt”. Diversity is a competitive advantage. We know this, too. If everyone on our team were the same, many … Read more

Leaders Find Unexpected Ways To Thank And Inspire

Leaders know that it’s important to show appreciation, maintain optimism, and attend to rituals and traditions. These can inspire and motivate. But consider the element of surprise and novelty. That works even better. While everyone appreciates “jeans on Friday”, there are more surprising ways to show some thanks. Consider playing against type: In a manufacturing, … Read more

Leaders Focus on Success, not Satisfaction.

Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more