We all have situations where we feel stuck and think there’s no way forward. Let me give you some examples: I need to address someone’s obnoxious behavior in meetings, but I don’t know how to bring it up. I’m bothered by a team member’s disengagement, but I’m having a hard time putting into words what … Read more
Now that we’ve looked at each phase of the Kubler-Ross Change Curve in detail, let’s apply it to a real life situation. It’s 8:20 AM and you’re already late for work, but it’s your turn to bring the Friday bagels for your team. They’re expecting it. So you turn left instead of right, calculating in your … Read more
The first reaction on the Kubler-Ross Change Curve is Denial. This piece is characterized by disbelief and evidence the change isn’t true. Comments from people in this phase can include: “There must be a mistake.” “That’s not possible.” “Are you sure you understood correctly, because that doesn’t seem right.” “No way. This can’t be happening.” Oftentimes, … Read more
We are creatures of habit, yet we experience change in every facet of our lives. Some of these changes are good, some aren’t, but regardless of where the changes fall on the spectrum, they all require a mental shift. In her ground-breaking book Death and Dying, Elisabeth Kubler-Ross discusses the stages of grief. She identified five non-linear … Read more
No new post until January 8, but until then, please read this: Winter Cheer?
Some past posts have talked about some good email practices: Mirroring Etiquette Now, let’s put those concepts in line with DiSC as a tool for communicating. In the first post, there were two different styles trying to connect, and by tailoring the email to match that, the communication was more effective. Tip – when emailing … Read more