Leaders Recognize The Moment of Resignation in Others

Change is inevitable, and for creatures of habit, change is hard. Yet, it’s also necessary. No one deals with all changes well, but there comes a moment in every change cycle when we must make a choice: accept the change or walk away. We call this the “Moment of Resignation.” The Moment of Resignation comes … Read more

Leaders Recognize Denial and Frustration in Others

The first reaction on the Kubler-Ross Change Curve is Denial. This piece is characterized by disbelief and evidence the change isn’t true. Comments from people in this phase can include: “There must be a mistake.” “That’s not possible.” “Are you sure you understood correctly, because that doesn’t seem right.” “No way. This can’t be happening.” Oftentimes, … Read more

Leaders Help Others Navigate Change

We are creatures of habit, yet we experience change in every facet of our lives. Some of these changes are good, some aren’t, but regardless of where the changes fall on the spectrum, they all require a mental shift. In her ground-breaking book Death and Dying, Elisabeth Kubler-Ross discusses the stages of grief. She identified five non-linear … Read more

Things Successful Leaders Avoid Saying (Part 10)

Successful leaders avoid this phrase:

“I need you to…”

Although this is a common way for leaders to assign tasks, it is poor wording for these reasons:

It turns servant leadership upside down; leaders are supposed to meet the needs of others, not to seek to have their own needs met.

Managing Up – is it Possible?

“How do you manage up?” This is a very common question. Others may disagree, but I give this short answer: You don’t. You manage yourself and your team so well that your manager rarely questions anything you do. If your manager is unreasonable, then there’s not much you can do anyway, unless there is a … Read more