It’s cliche to mock the “do as I say, not as I do” leadership failure. That’s because this failure is way too common.
Leaders must consistently model the behavior they expect from others.
If you expect your front-line folks to provide great customer service, then use the same standards of interaction when you talk to those folks.
If you expect the people who report to you to return communications promptly, then respond to their communications promptly.
If you expect your meeting participants to keep their technology set aside during meetings, then you’d best never get yours out, either.
“People look at you and me to see what they are supposed to be. And, if we don’t disappoint them, maybe, just maybe, they won’t disappoint us.” – Walt Disney
Rate yourself – and/or ask others to rate you – on this:
I demonstrate/model everything I ask others to do.
[next week – stretching and growing]