I’m proud of something unique that I’ve designed in partnership with Executive GlobeTREK: an executive leadership sabbatical in Normandy. We’re calling it “Stewardship, Courage, and the Long Arc of Leadership.” We’ll weave together reflection in the history of Bayeux, the lessons learned from D-Day, and the orchards of the Pays d’Auge. Those sites represent events … Read more
Workplace conflict is one of the most stressful, uncomfortable, and inevitable experiences people face in the workplace. Conflict may be influenced by an organization’s culture, hierarchy, working styles, and everyday human relationships. While conflict is an inevitable part of any working relationship, people’s response to conflict is entirely in their control. By increasing self-awareness around … Read more
A good customer experience is worth its weight in gold. A bad customer experience, on the other hand, won’t yield returning customers or positive recommendations. Today’s customer expects more than a sales gimmick or well-rehearsed pitch for a product. They want a salesperson they can connect with, who understands them and their situation. Everything DiSC® … Read more
Communication is the one skill we use every day, in every environment, and in every situation. Yet, we’ve all experienced the fallouts of bad communication or the lack of communication. In this session, we will identify and overcome three common obstacles to effective communication. Once we are aware of them, we can take constructive steps … Read more
Presentation and networking skills are essential to career success. We don’t network for the purpose of getting new business; we network in order to meet the needs of others. This makes networking work for everyone. Through vivid examples and real-time demonstrations and practice, this session will cover various networking situations such as how to enter … Read more
It can be hard to receive feedback. A lot of managers don’t like giving it. But feedback, both positive and critical, is the best and least expensive tool leaders use to drive engagement and productivity. Without consistent feedback, people are unsure of what behaviors to continue and which ones need to change. In this session, … Read more
Sometimes we can feel like other people in our workplace just don’t get us. This is bound to happen as different communication, and work styles are thrown together to complete projects or lead teams. Everything DiSC Workplace® is a simple communication work style assessment tool that will shed some much-needed light on your situation. Learning … Read more
When it comes to strategic planning and project management, there are many skills required to see effective results. The following programs address key areas of growth, and they are often combined to form a custom program that meets the specific needs of your team. Time and Task Management: Learn time and task-management techniques and prioritization … Read more
Agile emotional intelligence (EQ) is the ability to read the emotional and interpersonal needs of a situation and respond accordingly. Workplaces are full of complex interactions, and there’s no one-size-fits-all way to respond to them. Instead of stretching ourselves, we often get stuck in our own patterns of behavior because it’s what comes naturally and … Read more