Alan Feirer These are the posts that have gotten the most comments over the last year. Please comment yourself to keep the discussion going! Effective Leaders Stand Out (part two) Why “Tabatha” smokes “Boss”… What three things make the biggest difference? (part one) Effective Leaders Stand Out (part one) Things successful leaders avoid saying (Part 1) The … Read more
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas to make it happen. Disney’s Magic Trick Dig the Little Things Pause and Listen One of my favorite bad service stories… Non-leaders can lead, too… The plus one: Check out the Unsecret Shopper … Read more
Several posts have had a focus on behavior and giving frequent specific feedback. These things are among the wisest a leader can do, and yet they can be quite uncommon. Here are five posts that deal with these issues, and the “plus one” is one of my favorite sources on the topic… What’s the Magic … Read more
Communication solves problems; lack of communication causes problems. Communication is arguably the most critical skill we need to survive in the world, and leaders must master it. Here are five posts to help. Nervous about speaking in front of others? Effective Leaders Pause and Listen Things successful leaders avoid saying (Part 1) Things successful leaders … Read more
Here we are at Avonlea Village (for you Anne of Green Gables fans) on our last trip to Canada in 2009. As I wrote this, I was preparing for family vacation to Manitoba. Yes, that’s right, Manitoba. That’s where we were when this was going to get published on June 29. Unfortunately, I goofed up … Read more
Are you new to a leadership position, and you’ve found this blog? Here are the top five posts with relevance to new leaders. By the way, please share this with any new leaders in your life! Positive leadership isn’t the same thing as “soft” leadership What three things make the biggest difference? (part one) What … Read more
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings. Stories combine facts and emotion, the best of both worlds. That’s why I try to use them as much as possible. Below, the five blog posts with the best stories. Two Stories Beware acting while … Read more
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan: Each week, I’ll pick a topic. I’ll … Read more
Some of us enjoy the tidy list. Nice to have as a touchstone, though if we’re serious, we’ll dig deeper. Regardless, here are two for your consideration. The first is seminal for me — the summarization of the far-reaching work of Kouzes and Posner. The second is the one that summarizes the Group Dynamic leadership curriculum. … Read more
I blog for a couple of reasons — mostly to spread the word about positive leadership and its effectiveness to as many people as possible, and make it “real” by providing examples and tools. Also, I do it to provide a “touchstone” for current and previous clients (although I truly consider “previous” clients to be … Read more