Everyone has moments, or even periods, of insecurity.
Situation One:
Once, about 15 years ago, I was struggling to
Leadership problems
Customer Service Top Five + One
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas
Behavior and Feedback – Top Five + One
Several posts have had a focus on behavior and giving frequent specific feedback.
These things are among the wisest a leader can do, and yet they can be quite uncommon. Here are five posts that deal with these issues, and the “plus one” is one of my favorite sources on the topic…
Communication – Top Five + One
Communication solves problems; lack of communication causes problems.
Communication is arguably the most critical skill we need to survive in the world, and leaders must master it.
Here are five posts to help.
For New Leaders – Top Five + One
Are you new to a leadership position, and you’ve found this blog? Here are the top five posts with relevance to new leaders.
By the way, please share this with any
Stories – Top Five + One
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings.
Self-Improvement – Top Five + One
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan:
Effectiveness trumps Efficiency
Sometimes when I bowl, I make it my goal to bowl fast and loud. I accelerate my approach, and fling the ball as fast as I can. The result? It’s really loud when the ball hits the pins (if it hits the pins) and my game ends more quickly. My score is also lower. If the goal is to be fast and loud, I win! If the goal is to win, I lose. I am efficient, but not effective.
In high school chemistry, my lab partner (Steve Uslabar, for you curious old cronies) and I had a motto: “Accuracy is not important; speed is of the essence.” We were both fairly good at chem, and would rather get a B and goof off part of the period, even though we were capable of an A. Efficient, not effective.
“Learn from your mistakes.” Nonsense!