Communication solves problems; lack of communication causes problems. Communication is arguably the most critical skill we need to survive in the world, and leaders must master it. Here are five posts to help. Nervous about speaking in front of others? Effective Leaders Pause and Listen Things successful leaders avoid saying (Part 1) Things successful leaders … Read more
Are you new to a leadership position, and you’ve found this blog? Here are the top five posts with relevance to new leaders. By the way, please share this with any new leaders in your life! Positive leadership isn’t the same thing as “soft” leadership What three things make the biggest difference? (part one) What … Read more
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings. Stories combine facts and emotion, the best of both worlds. That’s why I try to use them as much as possible. Below, the five blog posts with the best stories. Two Stories Beware acting while … Read more
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan: Each week, I’ll pick a topic. I’ll … Read more
Sometimes when I bowl, I make it my goal to bowl fast and loud. I accelerate my approach, and fling the ball as fast as I can. The result? It’s really loud when the ball hits the pins (if it hits the pins) and my game ends more quickly. My score is also lower. If … Read more
This week, we look at the third concept of “The Big Three.” This is not new ground for this blog, and I encourage you to check out related posts: Effective Feedback is About the Future Leaders Model the Behavior they Expect Attitude is not everything. Listen to Batman and focus on behavior… What’s the Magic … Read more
It is good to be efficient, yes. It is also good to be comprehensive. Sometimes, however, those two things don’t work well together. Since starting this business, most of my work helping groups has been through 4-8 hour workshops. There is a demand for leadership training that can be delivered in much shorter periods of … Read more
Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and friendliness. Everyone knows that. But there’s another unique element present at Disney World that is … Read more
T=r+d …where T is “trust,” r is “reliability,” and d is “delight.” I attended EntreFest 2011, and one of the best sessions I attended was led by the brilliant people (Jess and Josh) of Lessing-Flynn, a successful advertising agency. This was one of the best takeaways. If you can establish trust, you’ll gain loyalty. To … Read more
Keeping it simple is something I like other people to do. I, however, am not always so good at it. That’s why I like simple equations – they help me focus, and help me explain things to others. p=P-i …where p is “performance”, P is “Potential”, and i is “interference.” This comes from The Inner … Read more