These posts, and thousands of books, explore ways to engage and lead others better. Let’s be clear; these techniques and skills work for the vast majority of folks. But not for all of them. We are plagued by “The Ten Percent.” It seems so common, that we might call it a general rule; in any … Read more
This morning, I ordered a coffee from someone who made no eye contact and waited for the customer to initiate the order. I watched this go down with the three people ahead of me in line. They stepped up, placed their order with this cashier who looked down with her finger poised above the buttons. … Read more
I had a college professor who told us to “do everything 10% faster.” This professor had lots of energy, and got lots done. And, the students who followed this advice seemed to work harder, have more energy, and be happier. Over the last 25 years this advice has proven invaluable; it works for me, too. … Read more
Leaders must have passion; that is, in their own way, they must show that they care. Talk can only go so far – while an occasional well-done pep talk can be great with the right context and timing, it’s what you do that demonstrates your passion. There’s a lot you can do to show your … Read more