Two simple ways to determine “right fit” for new employees…

Is this a typical small-business hiring process? (…is it limited to “small” businesses?) -You’re too busy. You need someone to do some things, so you advertise and hire someone who seems good. -You hire that person, and get that person up to speed on the tasks right away so he/she can start making your life easier as quickly as … Read more

Crunch-time Management for Leaders: Permission to Delay

Leaders are always fairly busy. That’s okay – if we really truly finished our entire to-do list by the end of the day, we probably aren’t stretching enough.

In previous posts, we’ve explored some time/task management ideas for busy leaders in normally busy times, and in overly busy times.

In a personal post that I sometimes recycle, I shared my priorities when things get hectic; you may have even noticed I didn’t blog last week. (That’s only the 3rd time in the last 3 years, I think, that I’ve skipped a week.)

It’s true that I’m currently wrapping up a couple big projects, planning a new major project, and have some team-building and leadership training work coming up over the next couple of weeks in Florida. It’s also true that in the last couple of months, there has been much extra work on changing my business to a corporation, adding staff, and moving to (and fixing up) a new house.

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I saw a Disney cast member holler at a child once…

photo…and it was perfectly appropriate.

Disney cast members are highly trained in many ways.  You likely know of their magical customer service and commitment to staying in character, and making sure the parks run smoothly, but the order in which those commitments play out is not at all random.

Disney gives all staff (cast) a clear priority order of their Basics, or Keys:

1-Safety

2-Courtesy

3-Show

4-Efficiency

If everything is going well – no safety issues, everyone is cooperating, and no challenges to staying “in character,” then cast members are free to do whatever is most efficient to get things moving quickly for guests, whether it’s a line, or food, or a character interaction…

But they will let efficiency slide

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