Leaders Smile

There are scientists and psychologists who report that the most powerful expression in the human repertoire is the smile. When there is work to be done, and we’re “all business,” we might forget the power of the smile.  Not just to transmit our happiness, but to disarm tension and settle nerves at tough times. We’ve … Read more

“I just hate miscommunications.”

Yesterday, while working in my home office, workers from a local store came to install a new appliance.  I overheard a shocking conversation that struck me as inappropriate.  I selected a typical excerpt, and posted it on my personal Facebook page to see what conversation would ensue.  I was not disappointed. This was an interesting … Read more

“Generational Differences” offer opportunities, not excuses…

Last week, I visited with someone close to my age (40s) about people in their 20s. The topic of generational differences came up, and I was reminded of the pervasiveness of the current stereotype many of us have about people in their 20s:

Entitled, lazy, hyper-connected, always with the earbuds in, leaving work as soon as possible, doing the minimum necessary, always

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Smile. Merry Christmas!

No original thoughts from me this week, as I’ve been ill and have focused my energies only on 1) family needs , 2) current clients, and 3) getting myself well [that is, sleeping a lot!]. Thanks for understanding; I’ll be committed to the weekly Wednesday updates in the new year, I assure you. In the past few weeks, … Read more

Positive leadership isn’t the same thing as “soft” leadership

Sometime, when people are urged to take a positive approach to leadership, there is some push-back. Some people seem to equate “positivity” with being super-nice, but being kind is much deeper than a spewing of empty compliments like “good job” or “nice work” or “super!”

You can’t be too kind. But, you can be too soft. That is the difference, and I’ll admit that I have had trouble sometimes helping folks understand the difference. I just read Good to Great and have taken quite a liking to Jim Collins’s phrase “rigorous, not ruthless.” This is the message for leaders who would like to be positive. In fact, participants in Group Dynamic workshops are often trained in the art of “behavior –> outcome” statements. (Covered in an earlier post). This focus on behavior, and the high standards of the organization, can be done in a way that is positive, not negative. In a way that is rigorous, not ruthless.

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