Leaders Smile

There are scientists and psychologists who report that the most powerful expression in the human repertoire is the smile. When there is work to be done, and we’re “all business,” we might forget the power of the smile.  Not just to transmit our happiness, but to disarm tension and settle nerves at tough times. We’ve … Read more

“I just hate miscommunications.”

Yesterday, while working in my home office, workers from a local store came to install a new appliance.  I overheard a shocking conversation that struck me as inappropriate.  I selected a typical excerpt, and posted it on my personal Facebook page to see what conversation would ensue.  I was not disappointed. This was an interesting … Read more

“Generational Differences” offer opportunities, not excuses…

It all comes back to the basics of leadership: meet needs, build relationships, and provide meaning. No one, of any generation, really enjoys, say, “vacuuming to the corners.” But we can all be led to play a role in “comforting weary travelers by providing the cleanest hotel room they’ve ever seen.”

Smile. Merry Christmas!

No original thoughts from me this week, as I’ve been ill and have focused my energies only on 1) family needs , 2) current clients, and 3) getting myself well [that is, sleeping a lot!]. Thanks for understanding; I’ll be committed to the weekly Wednesday updates in the new year, I assure you. In the past few weeks, … Read more

Positive leadership isn’t the same thing as “soft” leadership

Sometime, when people are urged to take a positive approach to leadership, there is some push-back. Some people seem to equate “positivity” with being super-nice, but being kind is much deeper than a spewing of empty compliments like “good job” or “nice work” or “super!”
An approach that upholds high standards and is very specific about behavior is positive, but not soft. Be rigorous, not ruthless.