Alan Feirer For a while, “Nobody wants to work anymore” became an easy explanation for turnover, poor performance, and staffing problems. But I kept noticing something that made that explanation difficult to accept: organizations in the same region, facing the same economy and labor market, were having very different experiences. Some could not keep people. Others had … Read more
Culture problems rarely arrive as a single dramatic event. More often, they develop through a series of ordinary moments that seem relatively minor at the time. A decision is announced without enough context. A respected employee leaves, and no one explains what will happen next. A manager who once asked for input gradually stops. People … Read more
“Hire for attitude, train for skills” can be useful advice, but only up to a point. A person still needs the baseline knowledge and ability required for the role. You would not place someone in a specialized position simply because they are likable and enthusiastic. At the same time, a candidate who checks every technical … Read more
I’ve seen plenty of teams work together reasonably well when the workload is manageable and nothing especially difficult is at stake. The real test comes when a major account arrives, the workload spikes, a leadership transition begins, or a conflict that has simmered for months becomes impossible to ignore. That is often when I hear … Read more