Do you have “meetings after the meetings?” Can you see people holding back their true thoughts the first time around? Would you face resistance if you asked people to be open and vulnerable with one another? In The Five Dysfunctions of a Team by Patrick Lencioni, the need for vulnerability-based trust is considered foundational for any team … Read more
I hit “send” on an email, and immediately regretted it. It was to a friend and colleague. We had a touchy business situation going on, and I realized that I was way too cold and formal in the email, and she was likely to misinterpret it and/or be offended. Below is how I handled the … Read more
If you’re short on time, and need to check a team response to an idea, action item, or new direction, but you detect that a simple “show of hands” won’t tell the whole story, try this – Ask for their response on this 1-to-5 scale: 5 = Totally agree. No reservations. 4 = Basically agree. Minor reservations, … Read more
I confess to a pet peeve – I cringe when people say some version of this: “If you’re just going to complain, you’d better have a solution. Otherwise you’re wasting my time.” If you say this, you may be ignoring the fact that there are two kinds of naysayers: Type 1: The ones who never … Read more
I don’t usually share news through my blog, but this news is BIG! My first book is now available. Launch event and ordering info are below, and I want to personally (through this mass publication) invite you to come! And, please buy as many copies of my book as possible and give copies to everyone you know … Read more
In previous posts about the Four Levels of Maturity, we’ve explored the notion that Level 2 (Independent) is the most dangerous. At Level 2, people are generally: This is a dangerous place for a team member to be, because they’re not really working to be in sync with others. They tend to find reasons to … Read more
I was visiting with a seed scientist once, and I opened the conversation with a simple “So, how was your week?” “Oh, Alan,” Dr. Kim said. “I worked on the Acme project this week. And I learned a lot. There were a lot of mistakes, so we learned a lot. It was a week of research … Read more
Sometimes when leaders are urged to be more “clear” and “direct” with people, they make a clumsy attempt to do so, and end up accidentally being “brutal”. Brutality leads to shame, and diminished engagement. Directness leads to clarity, and improved relationships because of less guesswork and more actual work. Four habits to help you avoid crossing the line … Read more
Aren’t excuses so predictable? You almost hold back from asking “Hey, Bill, have you got your TPS report ready?” because you know you’ll hear “I would, but I’m still waiting for Hillary to get the cover page ready.” If you know you’re going to hear an excuse about someone else not delivering, why not head it off at the … Read more
Leaders know that it’s important to show appreciation, maintain optimism, and attend to rituals and traditions. These can inspire and motivate. But consider the element of surprise and novelty. That works even better. While everyone appreciates “jeans on Friday”, there are more surprising ways to show some thanks. Consider playing against type: In a manufacturing, … Read more