In previous posts about the Four Levels of Maturity, we’ve explored the notion that Level 2 (Independent) is the most dangerous. At Level 2, people are generally: correct justified able to blame problems on others technically in compliance with standards and rules This is a dangerous place for a team member to be, because they’re … Read more
I was visiting with a seed scientist once, and I opened the conversation with a simple “So, how was your week?” “Oh, Alan,” Dr. Kim said. “I worked on the Acme project this week. And I learned a lot. There were a lot of mistakes, so we learned a lot. It was a week of research … Read more
Sometimes when leaders are urged to be more “clear” and “direct” with people, they make a clumsy attempt to do so, and end up accidentally being “brutal”. Brutality leads to shame, and diminished engagement. Directness leads to clarity, and improved relationships because of less guesswork and more actual work. Four habits to help you avoid crossing the line … Read more
Aren’t excuses so predictable? You almost hold back from asking “Hey, Bill, have you got your TPS report ready?” because you know you’ll hear “I would, but I’m still waiting for Hillary to get the cover page ready.” If you know you’re going to hear an excuse about someone else not delivering, why not head it off at the … Read more
Leaders know that it’s important to show appreciation, maintain optimism, and attend to rituals and traditions. These can inspire and motivate. But consider the element of surprise and novelty. That works even better. While everyone appreciates “jeans on Friday”, there are more surprising ways to show some thanks. Consider playing against type: In a manufacturing, … Read more
One of the toughest calls that a positive, needs-meeting leader must confront is when and how to give a second chance when someone goofs something up. And I choose that phrase “goof something up” deliberately; there are no second chances for clear firing offenses involving safety or the law. Still, there is so much in the … Read more
Last week, I wrote about shame having no place in effective leadership. Shame is a destructive discomfort. But, other discomforts can have a lot of value. We only grow when we are uncomfortable. Leaders not only make sure the work gets done, they develop their people. Below are several examples of ways you can push your … Read more
Good leaders never use shame or public demeaning as a leadership tool. Discomfort, yes. New situations, a bit of a comfort zone stretch, some natural consequences to actions, sure. But shame – to make someone feel guilty as a motivator to change – will only hurt relationships, make observers wary, and send the message that such tactics are okay … Read more
Some leaders are open and transparent with others, and some are more private. But if that privacy is segregating their personal life and history to such an extent that their team feels like they don’t know them, then that leader is at a disadvantage. Leaders who make it easy to get to know them have an easier time developing relationship … Read more
Recently, when covering the Four Levels of Maturity, we were on a quest to find an essential question that a person would ask at each level. Recall, the first two levels are somtimes referred to as acting “‘below the line”, whereas levels three and four are sometimes referred to as acting “above the line”, which … Read more