Perhaps this seems like a tangential post, but there is an overall relationship to the concept of “Leaders Meet Needs” here. When you travel on business, travel and pack in such a way as to maximize your ability to meet needs and minimize the possibility of distraction. After many years of business travel, here are some … Read more
Sometimes (especially in election years), a participant in a leadership workshop asks the question, “How does this content relate to political leaders?” I used to try to find some correlation — to point out that my definition of leadership, “meet needs,” ought to generate the guiding question, “What is needed?” and then, act on it. … Read more
We’ve explored the idea of the Success Deception before; how our success can keep us from exploring growth opportunities. Well, there’s another danger related to that idea. It comes when we stop learning from those we serve. This happens when we fall into the trap of thinking we’re always wiser than those we lead, and perhaps … Read more
Here is a thought for those who serve youth, young adults, and people new to your organization: Resist the temptation to shield them from “bad influences.” We often work hard to be great role models, and expose those we serve to other great role models and mentors, so that they are only subject to “good … Read more
Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more
Some leaders are afraid to directly address self-centered behaviors. Examples include messes, parking in the wrong spot, and abusing the printer or copier. What happens then, is the leader (attempting to solve an obvious problem) sends out an all-purpose missive, rather than addressing people directly. This is an error. Because, the people it is directed … Read more
About 80 times per year, Group Dynamic workshop participants will make a “selfish behaviors” list, so we have something to refer to as we work toward better ways of maintaining high standards through effective, relationship-based leadership. Most common concerns include lateness of delivery or arrival, or lack of initiative. But there’s an equally common area … Read more
Communication. Always a concern. Two areas that get the best of us are: Speed of response Method of communication One team I worked with recently was typical: There was a broad range of expected response times. When we surveyed the group, asking the question “What’s your personal standard for responding to email?” the answers ranged … Read more
Please give frequent feedback to the people you lead. This is your responsibility. But please avoid giving feedback to the people who lead you, unless they purposefully request it. It’s not your role. Also, avoid giving feedback to your peers, unless they purposefully request it. It’s not your role. When peers or leaders do ask … Read more
Want the perfect New Year resolution? One that will advance your career, generate loyalty, and make the world a better place? Resolve to do these two things: Deliver everything you promise, and that you are expected to deliver, on time. Always. Track yourself on delivery; never rely on outside accountability. Instead, report completion. These two … Read more