…and it was perfectly appropriate. Disney cast members are highly trained in many ways. You likely know of their magical customer service and commitment to staying in character, and making sure the parks run smoothly, but the order in which those commitments play out is not at all random. Disney gives all staff (cast) a … Read more
A: When the relationship is strong enough, AND, according to coach John Robinson: “Never criticize until the person is convinced of your unconditional confidence in their abilities.” When I think of the people in my life that I willingly take criticism and feedback from, without taking it personally (though my wife and friends may point … Read more
So, you’ve read your leader as an “I!” And, you want them to read this post! Of course you do!!! But – things go better when we work to adapt ourselves, rather than trying to force others to change! In fact, our adaptation can inspire others to change. (Have you read Leadership and Self-Deception yet?) [Are you getting tired of all the … Read more
So, you’ve read your leader as a “C.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire others to change. (Have you read Leadership and Self-Deception yet?) Consider this as a goal: Be easy … Read more
From yesterday, an email exchange that took a bit too long: Them: Dear Group Traveler, Thank you for booking your Group with Southwest Airlines. The attached Travel Agreement contains your itinerary, instructions on how to complete your Group reservation, and Group policies…. Me: If in the next week, I wanted to add 6 seats at … Read more
So, you’ve read your leader as an “S.” And, you want them to read this post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire others to change. (Have you read Leadership and Self-Deception yet?) Consider this as a goal: Be easy … Read more
So, you’ve read your leader as a “D.” And, you want them to read last week’s post. Of course you do. But – things go better when we work to adapt ourselves, rather than trying to force others to change. In fact, our adaptation can inspire others to change. (Have you read Leadership and Self-Deception … Read more
Someone is possibly a “D” (Dominant) if they are seen as more fast-paced than calm, and more challenging than warm. A “D” leader values results, challenge, and action; and might be described as commanding, resolute, or pioneering. The “D” leader might get a lot of positive feedback on their results-oriented approach, especially if they experience … Read more
Just a nugget for you this busy week, prompted by a client email I received. The client wanted follow-up material, aids, activities, or any other way to make training stick. While those things have their place, the absolute best way to make any training stick is this: use it. The most effective — and, conveniently, … Read more
Information on reading the C (Conscientiousness) styles, and implications for leadership: Following the steps of people-reading, we learn that someone who tends to be “skeptical and challenging,” and “cautious and reflective,” likely fits the profile of a “C” style. “C” leaders tend to be strong in the areas of Integrity, Self-Impovement planning, and clear Communication, … Read more