This is the final installment of my summer “Top Five + One” series of blog “greatest hits.” Most people who read this blog do so for thoughts on effective leadership. There are some, however, who check it out in order to figure out if I’m a good match for their organization. So, here are the … Read more
These are my least-read posts. Maybe they hit on the wrong week for people, or the titles were bad, or I tweeted them at the wrong time, but I share them here because they need love, too. And they have value. Leaders increase effectiveness by changing things up Yeah, Effective Leaders have “Vision”, but What … Read more
These are the posts that have gotten the most comments over the last year. Please comment yourself to keep the discussion going! Effective Leaders Stand Out (part two) Why “Tabatha” smokes “Boss”… What three things make the biggest difference? (part one) Effective Leaders Stand Out (part one) Things successful leaders avoid saying (Part 1) The … Read more
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas to make it happen. Disney’s Magic Trick Dig the Little Things Pause and Listen One of my favorite bad service stories… Non-leaders can lead, too… The plus one: Check out the Unsecret Shopper … Read more
Several posts have had a focus on behavior and giving frequent specific feedback. These things are among the wisest a leader can do, and yet they can be quite uncommon. Here are five posts that deal with these issues, and the “plus one” is one of my favorite sources on the topic… What’s the Magic … Read more
Communication solves problems; lack of communication causes problems. Communication is arguably the most critical skill we need to survive in the world, and leaders must master it. Here are five posts to help. Nervous about speaking in front of others? Effective Leaders Pause and Listen Things successful leaders avoid saying (Part 1) Things successful leaders … Read more
Here we are at Avonlea Village (for you Anne of Green Gables fans) on our last trip to Canada in 2009. As I wrote this, I was preparing for family vacation to Manitoba. Yes, that’s right, Manitoba. That’s where we were when this was going to get published on June 29. Unfortunately, I goofed up … Read more
Are you new to a leadership position, and you’ve found this blog? Here are the top five posts with relevance to new leaders. By the way, please share this with any new leaders in your life! Positive leadership isn’t the same thing as “soft” leadership What three things make the biggest difference? (part one) What … Read more
Everyone loves stories. Stories inspire and motivate and help things “stick” so much better than facts, data, and research findings. Stories combine facts and emotion, the best of both worlds. That’s why I try to use them as much as possible. Below, the five blog posts with the best stories. Two Stories Beware acting while … Read more
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan: Each week, I’ll pick a topic. I’ll … Read more