Last week, I wrote about shame having no place in effective leadership. Shame is a destructive discomfort. But, other discomforts can have a lot of value. We only grow when we are uncomfortable. Leaders not only make sure the work gets done, they develop their people. Below are several examples of ways you can push your … Read more
Good leaders never use shame or public demeaning as a leadership tool. Discomfort, yes. New situations, a bit of a comfort zone stretch, some natural consequences to actions, sure. But shame – to make someone feel guilty as a motivator to change – will only hurt relationships, make observers wary, and send the message that such tactics are okay … Read more
Some leaders are open and transparent with others, and some are more private. But if that privacy is segregating their personal life and history to such an extent that their team feels like they don’t know them, then that leader is at a disadvantage. Leaders who make it easy to get to know them have an easier time developing relationship … Read more
Recently, when covering the Four Levels of Maturity, we were on a quest to find an essential question that a person would ask at each level. Recall, the first two levels are somtimes referred to as acting “‘below the line”, whereas levels three and four are sometimes referred to as acting “above the line”, which … Read more
We’ve explored the idea of the Success Deception before; how our success can keep us from exploring growth opportunities. Well, there’s another danger related to that idea. It comes when we stop learning from those we serve. This happens when we fall into the trap of thinking we’re always wiser than those we lead, and perhaps … Read more
Here is a thought for those who serve youth, young adults, and people new to your organization: Resist the temptation to shield them from “bad influences.” We often work hard to be great role models, and expose those we serve to other great role models and mentors, so that they are only subject to “good … Read more
Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more
Some leaders are afraid to directly address self-centered behaviors. Examples include messes, parking in the wrong spot, and abusing the printer or copier. What happens then, is the leader (attempting to solve an obvious problem) sends out an all-purpose missive, rather than addressing people directly. This is an error. Because, the people it is directed … Read more
Want the perfect New Year resolution? One that will advance your career, generate loyalty, and make the world a better place? Resolve to do these two things: Deliver everything you promise, and that you are expected to deliver, on time. Always. Track yourself on delivery; never rely on outside accountability. Instead, report completion. These two … Read more
There are two activities I go to for team GTKEO (get to know each other). The Meeting Introductions Tool is one I learned from Manager Tools, and works quite well for lighter events. My newest, and favorite, go-to is Patrick Lencioni’s Family Histories Exercise. There are just three questions: Where did you grow up? How … Read more