Early in my career, I had a conversation with a colleague in which I proudly stated: “I will get so much repeat business, and positive word of mouth, because of my total commitment to customer satisfaction.” This sounded like a normal, yet worthy goal, right? My colleague snorted, and said “That’s not so special, Alan. … Read more
Some leaders are afraid to directly address self-centered behaviors. Examples include messes, parking in the wrong spot, and abusing the printer or copier. What happens then, is the leader (attempting to solve an obvious problem) sends out an all-purpose missive, rather than addressing people directly. This is an error. Because, the people it is directed … Read more
Want the perfect New Year resolution? One that will advance your career, generate loyalty, and make the world a better place? Resolve to do these two things: Deliver everything you promise, and that you are expected to deliver, on time. Always. Track yourself on delivery; never rely on outside accountability. Instead, report completion. These two … Read more
There are two activities I go to for team GTKEO (get to know each other). The Meeting Introductions Tool is one I learned from Manager Tools, and works quite well for lighter events. My newest, and favorite, go-to is Patrick Lencioni’s Family Histories Exercise. There are just three questions: Where did you grow up? How … Read more
Recently, I made a Facebook post that praised someone I think highly of, a journalist named John. I said: Something I appreciated watching you work today was the way you were relentless in the pursuit of great shots, but always aware and considerate of the audience and musicians. His response was delightfully humble. It read: … Read more
There is a sweet spot when it comes to personal development. It’s this: “I know I don’t know it all, but I’m open to learning more.” The most successful leaders embrace this. Yet, we’ve all seen the leader who says, “I’m doing just fine,” but is really insecure and doesn’t really know how much they … Read more
My favorite definition of leadership comes from Kouzes and Posner: “Leadership is the art of mobilizing others to want to struggle for shared aspirations.” That’s a great, dense package that generates discussion about the complexity of leadership. However, sometimes we need something more active. That’s why I like: “Leaders Meet Needs.“ I know I’ve written … Read more
No matter how far you’ve come, a leader always asks: “What’s the next step?” True to my DiSC® style of a strongly inclined iD — I’m impatient. It’s been a lifelong tendency of mine to interrupt, or at least formulate my response before the other person is done talking. A college professor I had called … Read more
I was visiting my best friend Matt, and his young sons Alex and Owen were outside playing. Owen came in and shut the glass door, leaving Alex accidentally locked outside. When Alex looked through the glass, amused but pleading, I channeled “Nelson” from The Simpsons, pointed at him and fake-laughed “HA – ha!” Owen looked … Read more
If there’s one skill that leaders must master and habitually improve, it’s communication. I say “habitually improve”, because it’s impossible to communicate flawlessly ALL the time. But – we can sure try! Take a look at this story about a time when intent and impact did not match up: Stanley, upset about recent changes, talked … Read more