As promised, this week’s blog is inspired by Veteran’s Day last week. These are two stories of veterans that I told at a local Memorial Day service this year. What’s the lesson? There may be more than one, but let’s lift humility out of this. No war hero brags; in fact, they share the credit with others. If these guys can share the credit for these accomplishments, surely we
Modeling Behavior
Customer Service Top Five + One
This week, five posts that will help you understand the value of great customer service, everyone’s role in it, and some ideas
Self-Improvement – Top Five + One
It’s summer! Summer is a very busy time for me, personally and professionally. I originally planned to take the blog on hiatus, but there are too many people who are counting on it every Wednesday, which is great! So, to balance out the demands, here’s the summer plan:
Priorities – why I’m not writing a blog post this week…
I blog for a couple of reasons — mostly to spread the word about positive leadership and its effectiveness to as many people as possible, and make it “real” by providing examples and tools.
Also, I do it to provide a “touchstone” for current and previous clients (although I truly consider “previous” clients to be lifelong clients, and therefore, “current.”)
And, I do it so that potential clients can get to know me – to see if we’d be a good match.
I committed to doing it once per week, on Wednesdays, and I’ve mostly stuck to it.
This week,
Everyone’s in Marketing?
What does this make you think of the W.H.S. Drumline?
We are all ambassadors of every organization that we are a part of. Whether it’s our family, our workplace, our house of worship, our service club, our band, our athletic team, or our city/state/country, we are always “representing.”
There’s a place in my town that serves food. Lots of people eat there. I don’t. Here’s why:
What’s the Magic trick used to control Disney guests?
Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and friendliness. Everyone knows that.
But there’s another unique element present at Disney World that is seemingly beyond
Effective Leaders Stand Out (part two)
Last week, we covered the first four of nine simple things that an aspiring leader can do in order to stand out. Here are five more – I’m anxious for your opinions! 1) Whenever possible, communicate by phone or in person. Is the person you need to visit with in the same building? Walk up … Read more
Effective Leaders Stand Out (part one)
In preparation for a breakout session at an upcoming conference, I developed a list of ten things a leader can do to stand out and get noticed. Not in a “look at me!” kind of way, but in a way that will help the leader connect more to others, and to enable others to connect as well.
While all ten pointers are applicable to all potential leaders, there are four that newer, more fast-paced leaders, might relate to more than the experienced. So, those four this week, the rest next week. Here we go:
Leaders Model the Behavior they Expect
Recently, I planned an event that took place at a hotel, and I needed to check in eight rooms at once.
The front desk was busy, and so I understood that I needed to wait my turn. No problem.
However, the two employees there were not moving very quickly.
A leadership paradox: delegation versus modeling
In a Group Dynamic workshop, we devote a lot of time to the value of modeling — behaving the way we want members of the team to behave. We also talk about the value of delegation. There are two big benefits to delegation of tasks: