I’m always surprised to find someone in leadership who hasn’t yet seen, heard, or read the work of Brené Brown. Rather than give you her bio or answer “Why do I need to know her work?,” I will let you follow the links to learn more, or watch her seminal TED talk, or watch her … Read more
I’d like to share what DeAnne and I learned at MindLab 2019. We went to Denver a couple of weeks ago to the MindLab conference put on by Wiley. We are Wiley partners, both with Everything DiSC® and The Five Behaviors™. We attended keynotes, breakout sessions, and other events to learn about what’s going on … Read more
We are committed to continuous improvement. Each of our values needs to make us somehow distinctive, and it needs to include behaviors that we use internally, as well as with clients and partners. This value is so important to us, but it’s easy to neglect. Sometimes we get busy, and when my calendar is full, … Read more
We execute work of the highest quality. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. This is a tough one to put out there. I have procrastinated for months on writing this, because here’s what I … Read more
We exceed service expectations. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. I had an internal debate on this one. It seems that quality customer service is a basic expectation. Making it a core value was … Read more
We obsessively over-communicate. Each of our values needs to make us distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. Let’s talk about one-word emails. A one-word email to avoid: “Thanks.” In a world of too many emails, this one-word response simply adds to the pile … Read more
We are accountable, responsive, and timely. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. One of my favorite questions to ask workplace teams is, “Around here, what is the expectation for email and voice mail response time?” … Read more
This week we begin a new, seven-part series on core values. In previous blog posts, I’ve written about the importance of core values to guide work internally and externally, but over the past nine years, I’ve held back on sharing the values of Group Dynamic. Now I’m setting them free. This week is an introduction, … Read more
Bart’s team is stuck in a conflict cycle. It’s been weeks now, and a resolution hasn’t been reached. In fact, sides have been taken and the team is split in three different ways. Janice, Becky, and Rodney think that customer support needs to be completely overhauled—new scripts, new training, new management, a whole new direction. … Read more
Hi there,Alan Feirer here with a book report. It’s been awhile since I have done one, but I just read something great—Daniel Pink’s latest, “When: The Scientific Secrets of Perfect Timing.” I love it. I recommend it. It’s a fairly easy read, and a fairly interesting one. Like a lot of Dan Pink books, like … Read more