Three little words for busy leaders…

Sometimes people feel disconnected from us, because we come off as “too busy.”

Good news – there are three words that can reverse this dysfunction.

A piece of equipment went missing, and I wasn’t told about it.  I found out accidentally a few weeks later, that this $75 piece of equipment had been lost or stolen. I knew Nicole must have known about it, so I asked her why she didn’t let me know.

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Leadership lessons from Veterans…

As promised, this week’s blog is inspired by Veteran’s Day last week.  These are two stories of veterans that I told at a local Memorial Day service this year.  What’s the lesson?  There may be more than one, but let’s lift humility out of this.  No war hero brags; in fact, they share the credit with others.  If these guys can share the credit for these accomplishments, surely we

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Effective Leaders Solve Intramural Feuds

When I was young teacher, I often found myself in the middle of student disputes. My response was always something along the lines of, “You need to learn how to solve your own problems.”

I was thinking I was doing them a service by empowering them grow up and solve problems on their own. In reality, I was avoiding drama myself, and being selfish. Leaders of organizations need to clean up spats between people.

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My personal favorites – Top Five + One

Here we are at Avonlea Village (for you Anne of Green Gables fans) on our last trip to Canada in 2009.

As I wrote this, I was preparing for family vacation to Manitoba. Yes, that’s right, Manitoba. That’s where we were when this was going to get published on June 29.  Unfortunately, I goofed up the scheduling, so we went a week without the blog; reminder: during this busy summer season, I’m taking a break from original posts and instead, sharing “greatest hits.”

Anyway…

Why Manitoba? We try to do a family road trip to someplace different than where we’ve been before. Last summer, it was Natchez, Mississippi. This year, Winnipeg and Wasagaming.

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What Three Things Make the Biggest Difference? (Part One)

It is good to be efficient, yes. It is also good to be comprehensive.

Sometimes, however, those two things don’t work well together.

Since starting this business, most of my work helping groups has been through 4-8 hour workshops.

There is a demand for leadership training that can be delivered in much shorter periods of time, though.

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What’s the Magic trick used to control Disney guests?

Something that strikes most visitors to Walt Disney World is how “nice” of a place it is. It’s very clean. The employees are called “cast members” because they’re playing a role and they have a reputation for great service and friendliness. Everyone knows that.

But there’s another unique element present at Disney World that is seemingly beyond

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