The Five Levels of Communication

We talk a lot about communication on this blog, because communicating well is integral to the human experience. We cannot build or maintain relationships without good communication skills. The fallout of bad communication is all around us. Part of the problem, of course, is because we are all very different human beings, with different backgrounds … Read more

Leaders Know the Role of Context and Memory

Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have enough money.” He laughs in an unusual way. What’s going on? We can all look … Read more

Leaders Make Space for Accidental Discovery

After 30 years of teaching and facilitating workshops, one lesson is abundantly clear: people learn more when exploring with others. This can be in practice, breakout groups, and table discussions. Side conversations make learning real. Applying learning to real-world situations and breaking it down with the people you actually work with is the way to … Read more