Three little words for busy leaders…

Sometimes people feel disconnected from us, because we come off as “too busy.”

Good news – there are three words that can reverse this dysfunction.

A piece of equipment went missing, and I wasn’t told about it.  I found out accidentally a few weeks later, that this $75 piece of equipment had been lost or stolen. I knew Nicole must have known about it, so I asked her why she didn’t let me know.

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Two Words Turn a Negative Request Positive

An earlier post discussed the perils of the use of the word “don’t”.

“Don’t” is negative, and can also be dismissive.  It is direct (that’s good) and easy (that’s why it’s frequently used). There’s a nice alternative, though, that can quickly lay out both the non-desirable behavior, and the preferred:

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Leaders tell people “why”

Hannah was a young person volunteering at a community dinner.  She sure seemed like she didn’t want to be there.  She was listening to her iPod and had earbuds in both ears as she served peas to the public.  She was surrounded by about twenty adult volunteers.

At one point, Harold, one of the adult volunteers, finally said something.  He scowled, and

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