Leaders Know the Power of a Smile

I like low-cost and efficient ways to make improvements. If you could make progress without spending much time or money, wouldn’t you try? Here’s one simple, but effective technique: Smile more. It’s the most powerful facial expression or gesture, and causes these two things to happen: 1) We have less stress. 2) Those around us … Read more

Leaders DWYSYWD

In their research on Characteristics of Admired Leaders, Kouzes and Posner found this: Far and away, the most desired characteristics of leaders are (in this order): HonestForward-lookingInspiringCompetent It’s fascinating that both “inspiring” AND “competent” are on the list together, as it feels frequent that a leader demonstrates one characteristic, but not the other. What really … Read more

Leaders are Transparent (without TMI)

Transparency builds trust. Too many leaders have a habit of holding back information, which can look like information-hoarding, or secret-keeping. Those behaviors hurt trust. But, leaders also know when to stop; leaders will avoid the temptation to share TOO much information. Leaders share information, as appropriate, to: a- keep people informed b- keep people from … Read more

Maintaining Accountability

Accountability is one of the areas of dysfunction mentioned in The Five Dysfunctions of a Team by Patrick Lencioni. If you haven’t heard Alan discuss this, check out this video – it goes over the dysfunctions in a quick and compact way. In order for us to achieve the best results, Lencioni points out that … Read more

Leaders meet with their people, one-on-one.

Some think a weekly one-on-one is just for the corporate environment, between full-time, salaried workers and their supervisors. There’s a lot out there on that – including this great guide from Manager Tools. One-on-ones truly work in a variety of environments, though. I’ve had a client in a medical clinic who added monthly one-on-ones with … Read more

How Much Hand-Holding? Onboarding and Situational Leadership

Hersey and Blanchard’s concept of Situational Leadership dictates that we provide a level of leadership and attention that is appropriate to a follower’s levels of expertise and motivation. Often, leaders believe they are “empowering” and “granting autonomy” by being hands-off, and letting people learn on their own. While that sounds good, it only works in cases … Read more

Leaders create a cohesive team with these five behaviors

Last week we dipped into Five Dysfunctions of a Team; this week we dive. I take you through a high-level overview of the Five Dysfunctions, and tell a short story about their accidental impact. This is a touch longer than 90 seconds, but I’ve gotten feedback that folks are hungry for more on this topic, so … Read more

DiSC in action – leading as an “S,” and answering that silly question…

When doing DiSC with a group of leaders, at some point someone asks “which is the best style for leaders?  Probably ‘D,’ right?”  Then, the “S” folks in the room get even more quiet, as concern rises that the answer may be “Yup. ‘D’s rule the world.”  Well, that’s not the answer. It’s important to get … Read more