Do you—or someone on your team—say “sorry” a lot? I’m not talking about apologies for infractions. Instead, I’m referring to the reflexive “sorry” uttered habitually when slightly late. Or smoothing the way after a potential minor offense. There is some research that supports the idea that frequent use of the word “sorry” can negatively impact … Read more
In my work with teams who make decisions together about tactics, strategy, and personnel, logical fallacies and cognitive biases show up, so I’m going to write a few posts about some of the most common. This is the fourth post in this series. You can find links to the first three posts at the bottom … Read more
What do you get when you plant tulip bulbs? Tulips. What do you get you plant marigold seeds? Marigolds. What do you get when you plant nothing? Nothing. Right?Wrong. You get weeds. Right now, the weeds are coming in, and they’re coming in strong. You can’t pull all the weeds one day, then sit back, … Read more
In my work with teams who make decisions together about tactics, strategy, and personnel, logical fallacies and cognitive biases show up, so I’m going to write a few posts about some of the most common. This is the third post in this series. You can find links to the first two posts at the bottom … Read more
I’m not the only one who has encountered this problem: We are told to keep online video sessions short.But…We need to cover a lot of material, and it can take several hours. Since mid-March, I’ve spent a lot of time studying and researching virtual class best practices. I’ve also been part of long Zoom classes … Read more
In my work with teams who make decisions together about tactics, strategy, and personnel, logical fallacies and cognitive biases show up, so I’m going to write a few posts about some of the most common. This is the second post in this series. You can find the first post here. Fallacy: The False Cause, aka … Read more
Implicit bias is real. But when I see it in action, I feel paralyzed. Because I know I can overstep, with good intentions. When this overstepping happens, it pushes down other voices, rather than lifting them. In this scenario, I’m taking the stage and positioning myself as the savior. I understand I have a propensity … Read more
This final post of our three-part miniseries on emotional intelligence (EQ) concludes with practical ways for you and/or your team to increase EQ. If you missed the first two posts, you can find them here and here. Also, if you are interested in the book which inspired this miniseries, you can download a free copy … Read more
Last week, we talked about why emotional intelligence is important in today’s workplace. We talk a lot on this blog about communication in the workplace and about the diversity of DiSC profiles. If you’d like to brush up on DiSC, check out this post, this post, this post, and this post. So, how does emotional … Read more
This post kicks off a three part mini-series about Emotional Intelligence (EQ). Emotional Intelligence is often defined in three parts:1) one’s ability to recognize and name their own emotional state (emotional awareness).2) one’s ability to use their emotional awareness to complete tasks and manage other life skills.3) one’s ability to manage their emotion (emotional regulation). … Read more