Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related posts: What if someone rejects an apology? Apologies
Jayson and Alan focus on this rule of thumb: 80% of choices are based on emotion, not reason. How can leaders cope with this reality in others — and themselves? Related posts: Beware acting when stressed. Fear and Vision
Tabby and Alan point out that asking specifically for what you want leads to more engagement, better results, and less stress. Related posts: Specificity Clarity Communication basics
While most people assume that leaders are comfortable presenting, the skill set of public speaking can be a separate challenge. With Matt’s help, Alan offers simple, easy to follow pointers for leaders new to presenting. Related post: Presentation tips for new leaders.
Sometimes we work with people who are hard to read, tough to please, or simply “high maintenance.” Tabby and Alan discuss a question that we can use when we’re at the end of our rope…
Sarah and Alan have a conversation about subtle, non-patronizing ways to engage people by telling them “why.” Related posts are available: Behavior-outcome statements at Disney
When we talk about keeping things “positive,” sometimes people misinterpret this as “soft” leadership that doesn’t allow for high standards and hard work. Wrong. Positive leadership can easily keep the standards high. Previous posts on this topic: Positive leadership is not soft. Positivity as an essential part of leadership. Thanks for watching — we’re … Read more
Tabby and Alan outline the value of timely, specific feedback; in just a couple minutes, you’ll have greater insight on improving engagement on your team. Previous posts on this topic: Feedback is about the future Feedback is specific Other posts on feedback.
Sarah and Alan talk about ways to convey information multiple ways, multiple times. Related links: The Noll Wilson Group
We talk about the ways to casually and effectively use “instead of” as a replacement for “don’t” in order to give folks a positive direction. Related post: Two words…