How to deal with self-centered behavior…

In a sense, self-centered behavior is normal. If people tend to act in self-interest, how do WE deal with that, and get THEM to think beyond themselves? Take a couple minutes to hear Matt and Alan address this. Previous posts on this topic: Four levels of maturity Four-way stops Dealing with your own tendencies

What if someone doesn’t accept an apology?

A couple weeks ago, I shared the Quantum Apology Formula. Two days ago, someone asked “Yeah, but what if your apology isn’t accepted?” The short answer is: It’s mostly on them.  They have to stay “above the line” or “out of the box” to accept.  However, only YOU control YOU, so you can’t make someone accept. … Read more

Leaders say sorry, and mean it: The Quantum Apology Model

Dear friend, fellow educator, and previous guest blogger Matt Pries likes to share the following model, with is derived from the Quantum Learning school of thought: AcknowledgeApologizeMake it RightRecommit A mnemonic to recall this AAMR model is “All About My Relationships.” And it works. Teach this to others as an antidote to those empty “sorry” … Read more

Leaders stay sensitive this time of year

This is a “rerun” from last year; some events of the last month have convinced me to share it anew: We’re just a couple weeks from the Winter Solstice, the shortest darkest day of the year. A contrast to the holiday season, it can exacerbate hidden internal sadness in those around us. I love Christmas … Read more

“…miscommunications” part two…

A few weeks ago, I shared an unusual incident involving an appliance installer, and the Facebook discussion after I shared it online. After the post, there was a bit more discussion, and I also finally offered my thoughts on the issue.  This week, I’ll share that “coda.” Some of asked how it turned out – … Read more