Last week, we talked about numbing as a way of putting on armor. Brené Brown points out that sarcasm, cynicism, and passive-aggressive behaviors are another way to stay distant and avoid vulnerability. The solution is to avoid those three things, and— be clear and kind. One thing I’ve always said in sessions with clients is … Read more
*This blog post contains affiliate links where the author receives a small commission on book sales. I spent 19 years as a high school band teacher. This can be a big job—class sizes of up to 150 students, managing a budget of tens of thousands of dollars, and administering a hectic calendar of events and … Read more
I have never suffered from perfectionism, but I’ve certainly felt the fear of failure. For me, it isn’t perfectionism that produces the fear; it’s competitiveness. I like being the best at things. One year, about 15 years ago, my New Year’s resolution was to be the best Scrabble player in the state of Iowa. Then, … Read more
*This blog post contains affiliate links where the author receives a small commission on book sales. As promised a few weeks ago, I’m going to spend the next seven weeks sharing some of my favorite insights from Brené Brown’s bestseller Dare to Lead. Dr. Brown is well-known for her work on shame and vulnerability, and … Read more
Last week, we discussed insecurity and how our insecurities affect our lives and our work. This week, we’ll discuss the importance of understanding personality differences, and how that can enhance culture and build trust. You can download Dr. Mark Scullard’s short ebook, The Invisible Drain on Your Company’s Culture, for free here. Insecurity can be … Read more
What comes to mind when you hear the word insecurity? Do you cringe at the word itself, because talking about insecurity is such a taboo topic? Is there a certain individual who you’d describe as being insecure? Do you view people’s insecurities as weaknesses? It’s almost too easy to peg the insecurities of others. We … Read more
I’m always surprised to find someone in leadership who hasn’t yet seen, heard, or read the work of Brené Brown. Rather than give you her bio or answer “Why do I need to know her work?,” I will let you follow the links to learn more, or watch her seminal TED talk, or watch her … Read more
I’d like to share what DeAnne and I learned at MindLab 2019. We went to Denver a couple of weeks ago to the MindLab conference put on by Wiley. We are Wiley partners, both with Everything DiSC® and The Five Behaviors™. We attended keynotes, breakout sessions, and other events to learn about what’s going on … Read more
We are committed to continuous improvement. Each of our values needs to make us somehow distinctive, and it needs to include behaviors that we use internally, as well as with clients and partners. This value is so important to us, but it’s easy to neglect. Sometimes we get busy, and when my calendar is full, … Read more
We exceed service expectations. Each of our values needs to make us somehow distinctive, and it needs to have behaviors that we use internally, as well as with clients and partners. I had an internal debate on this one. It seems that quality customer service is a basic expectation. Making it a core value was … Read more