When I was a teacher, I learned certain responses annoyed students when they asked clarifying questions: No one likes to be talked down to. The best teachers answer the clarifying question without additional comment. If we’re honest with ourselves, the additional comments are not for the student anyway; they’re for the speaker as an outlet … Read more
About a year ago, I shared some best practices based on research and experience for long online, sessions. Now, a year later, we’ve discovered a few more best practices that don’t seem to be common practice yet. The video best practices. Keeping your video on is still a good idea. We need to see each … Read more
Group Dynamic is about to do some restructuring. It will be important to share our plans with our clients, and I will likely write more about lessons learned at a later date. But right now, I want to reflect about values. I wrote a series about the origin story of our company values and how … Read more
Last week I shared information on Stay Interviews, and DeAnne offered additional thoughts. Today, let’s talk about the traditional exit interview. I still think they can be valuable, but you have to be thoughtful. Two big concepts to keep in mind:1) Exiting employees might like to cite salary as a reason for departure. Dig past … Read more
At a recent HR conference, I heard former Disney Institute trainer Sherri Merbach share ideas on the value of replacing exit interviews with stay interviews. Merbach made the case that exit interviews are too late and employees aren’t honest during them. Therefore, exit interviews are close to a waste of time. While I disagree with … Read more
We talk a lot about communication on this blog, because communicating well is integral to the human experience. We cannot build or maintain relationships without good communication skills. The fallout of bad communication is all around us. Part of the problem, of course, is because we are all very different human beings, with different backgrounds … Read more
Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have enough money.” He laughs in an unusual way. What’s going on? We can all look … Read more
“He would give someone the shirt off his back before they knew they needed it.“ These words came to mind as we celebrated the life of my wife’s grandfather a couple weeks ago. Do you know the feeling you get when you need help but you’re not sure what it could be? Then, suddenly, someone is … Read more
He was in his mid-50s. Unkempt hair. Tank top. Flip flops. Ripped jean shorts. No helmet. Riding a bike with a cigar in his mouth. I confess to making a quick judgment about how his cigar—before 8 a.m.—belied any effort on his part to be healthy by biking. And, I confess, I judged him quicker … Read more
The Tokyo Olympics is in full swing, and I am loving every second of it. Of course, the big news of this year’s games has been U.S. gymnast Simone Biles. Most people expected her to make history in Tokyo by standing on top of the podium six times, sporting all six women’s artistic gymnastics gold … Read more