A member of a client team gave me a book as a gift. The book is The Meaning Revolution by Fred Kofman. It’s very good, and I’m likely to write more about its insights in the months to come, but for now, I want to share my new favorite saying: To optimize the system, you … Read more
If you have ever seen the TV show The Office (U.S. version), you’re likely aware that Oscar Martinez is the office know-it-all. In fact, his coworkers gave him a nickname that conveys this particular trait: Actually. He get this moniker because he frequently corrects the facts of others, even when not directly involved in the … Read more
If you’ve been following for a while, you’ll notice that this blog is loaded with lists. That’s because hard-working people respond well to quick and actionable ideas and tools. Something else that you may have noticed is that I’m usually generic regarding list content. I want the lists and list information I post to have … Read more
Some people think the U.S. is headed for an economic downturn, and I know some managers who are bracing for that potential storm. Samir runs a boutique marketing firm that promises clean and consistent brand development and graphic design. Ellyn manages a production facility. She ensures that products are produced with quality consistency, just-in-time delivery, … Read more
Recently I worked with an executive team on how to be more productive and candid during disagreements. We had a deep conversation about productive and healthy conflict. Then, using that discussion, we examined the data measuring their teamwork behaviors. Nearly everyone admitted these truths: So, what might this look like? Karla is reviewing some procedural … Read more
As a political junkie, I’ve been watching political coverage on news outlets lately. There are three words/phrases I’ve heard repetatively that I worry might creep into workplace discussions. They are: Let me be clear Look Listen All three of these words/phrases are time killers, a way to hold their place “in line” before getting interrupted … Read more
I really appreciate—and have totally used—Brené Brown’s tools. You can find downloadables on her website. Brené Brown recommends the following phrases to push vulnerable and trusting conversations forward: Often, we have an experience and don’t know the whole story. Then, our imagination fills in a story. For example, Jack might come home with a headache … Read more
We often use the words shame and guilt interchangeably, but this causes problems. If we avoid tough conversations in order to save someone from shame, what we actually might be doing is avoiding important information that simply makes someone feel a little guilt. In a nutshell: Guilt – “I did something bad.” Shame – “I … Read more
I wrote a post back in 2015 that talked about leaders not saying “busy.” The word itself is so commonplace in our every day lives that we say it without thinking about it or considering its meaning. But the word itself can mean several different things, depending on the context and implication. That’s why I’m … Read more
Last week, we talked about numbing as a way of putting on armor. Brené Brown points out that sarcasm, cynicism, and passive-aggressive behaviors are another way to stay distant and avoid vulnerability. The solution is to avoid those three things, and— be clear and kind. One thing I’ve always said in sessions with clients is … Read more