Leaders Measure More than the Average

When Mary Coffin of Wells Fargo spoke at September’s 90 Ideas event, she shared this nugget: Measure more than the average. She pointed out that when we take measurements, we do a lot of looking at trends and averages and norms to make decisions. But averages only tell us so much. We also need to … Read more

Leaders Ask “Does it Need to be Said?”

I’ve heard a few versions of “Ask yourself if it needs to be said” before speaking out loud. When I heard Kristi Knous speak recently at the 90 Ideas event, I appreciated her 3 questions for leaders before speaking. I wrote Kristi, as I wanted to get her words just right, and she graciously emailed … Read more

Leaders Address Sarcasm During Conflict

Sarcasm has no place in effective leadership. That’s not the most popular thing I’ve said, but it needs to be said frequently. It’s personally frustrating, because sarcasm has been a big part of my sense of humor most of my life. But it’s gotten me into trouble at least as often as it’s gotten me … Read more

Leaders Exchange Perspectives

People who exchange perspectives tend to encourage dialogue around new ideas and information. In a dysfunctional situation, a leader may do the opposite; present information without room for discussion. I was part of a team once that had to select chaperones for an international youth trip. The chairman explained exactly how the selection had been made … Read more

“I” wrote a book: an announcement and a lesson

I don’t usually share news through my blog, but this news is BIG! My first book is now available. Launch event and ordering info are below, and I want to personally (through this mass publication) invite you to come! And, please buy as many copies of my book as possible and give copies to everyone you know … Read more

A Touching Story to End the Year

There are two activities I go to for team GTKEO (get to know each other). The Meeting Introductions Tool is one I learned from Manager Tools, and works quite well for lighter events. My newest, and favorite, go-to is Patrick Lencioni’s Family Histories Exercise. There are just three questions: Where did you grow up? How … Read more

Leaders Rise Above “Crazy Busy”

Everyone is busy, right? “Busy” is a common notion – so common that saying “We’re keeping busy” is similar to “The sky is still blue.” It’s like it goes without saying. Oh, but it’s still quite loaded. Depending on the context, “busy” means many things: If I am busy, then I’m productiveprosperousa good husband/fathersuccessfulindustrious But if you … Read more