A: When the relationship is strong enough, AND, according to coach John Robinson: “Never criticize until the person is convinced of your unconditional confidence in their abilities.” When I think of the people in my life that I willingly take criticism and feedback from, without taking it personally (though my wife and friends may point … Read more
Just a nugget for you this busy week, prompted by a client email I received. The client wanted follow-up material, aids, activities, or any other way to make training stick. While those things have their place, the absolute best way to make any training stick is this: use it. The most effective — and, conveniently, … Read more
When doing DiSC with a group of leaders, at some point someone asks “which is the best style for leaders? Probably ‘D,’ right?” Then, the “S” folks in the room get even more quiet, as concern rises that the answer may be “Yup. ‘D’s rule the world.” Well, that’s not the answer. It’s important to get … Read more
Jayson and Alan discuss: Sometimes leaders need to walk the fine line between consistency and flexibility. Related Post: Grace vs. Enabling
Matt and Alan have an honest (though short!) chat about the ways insecurity can plague a leader, and ways to overcome it. Also, take comfort; everyone else is just as insecure at times. Related posts: Everyone is just as insecure as you are. Insecurity is unbecoming.
Matt and Alan discuss the ways that interrupting or insisting on having the last word can interfere with a leader’s intention to connect with others. Related posts: Effective leaders stand out: Part one Part two
Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related post: What if someone rejects an apology?
Jayson and Alan focus on this rule of thumb: 80% of choices are based on emotion, not reason. How can leaders cope with this reality in others — and themselves? Related posts: Beware acting when stressed. Fear and Vision
In a sense, self-centered behavior is normal. If people tend to act in self-interest, how do WE deal with that, and get THEM to think beyond themselves? Take a couple minutes to hear Matt and Alan address this. Previous posts on this topic: Four levels of maturity Four-way stops Dealing with your own tendencies
In April of 2011, I was caught off-guard by a silly combination of factors: Toward the end of one day, a notification popped up during a pre-dinner networking event: Everyone else is just as insecure as you are. I wished I hadn’t seen that — it would be a while before it would be possible … Read more