Modeling Behavior

Leaders apologize, and teach others how to do so

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Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related post: What if someone rejects an apology?

Things Successful Leaders Avoid Saying (Part 6)

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Leaders avoid saying things that shut down discussion and communication; some of these are obviously intended to do this, so using them can damage your credibility also. Here are some examples: “…Enough said.” or the colloquial “‘nuf said.” “Last time I checked,”  followed by something like “this was still a free country.” “Just sayin’” “No … Read more

Leaders say sorry, and mean it: The Quantum Apology Model

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Dear friend, fellow educator, and previous guest blogger Matt Pries likes to share the following model, with is derived from the Quantum Learning school of thought: AcknowledgeApologizeMake it RightRecommit A mnemonic to recall this AAMR model is “All About My Relationships.” And it works. Teach this to others as an antidote to those empty “sorry” … Read more

Group Dynamic Primer Chapter Five: Modeling

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It’s cliche to mock the “do as I say, not as I do” leadership failure. That’s because this failure is way too common. Leaders must consistently model the behavior they expect from others. If you expect your front-line folks to provide great customer service, then use the same standards of interaction when you talk to … Read more

Effective Leaders Know When to Ignore the Tone

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“Samantha, please reinstate the afternoon tea and coffee cart for the residents, starting in November.” Samantha [delivered with sarcastic tone and an eye roll] replies, “Well, sure, why not. Last time we tried it, Beth in 4C took 10 tea bags. AND when I wasn’t looking, some of the staff drained the second pot of … Read more