Another Leader’s Dilemma: Grace vs. Enabling
Jayson and Alan discuss: Sometimes leaders need to walk the fine line between consistency and flexibility. Related Post: Grace vs. Enabling
culture
Leaders Talk About How We Do It “Around Here”
Jayson and Alan discuss how the phrase “…how we do things around here…” can be used to instill a culture. Related post: How we do things around here.
Leaders know how to “deal…”
When we don’t like the way things are, we have three choices on how to deal: adapt, report, or accept. Sarah and Alan discuss.
Leaders Avoid Sarcasm
Jayson and Alan discuss sarcasm, and the way it keeps people guessing. Effective leadership needs to be clear, and be respectful, and there are ways to have a sense of humor that don’t involve sarcasm. Related posts: Sarcasm has no place in leadership Sarcasm keeps you from standing out
Leaders avoid “but” and “should”
Tabby and Alan give examples of the dangers of “but” and “should,” and also provide positive alternatives. Related post: The dangers of “should”
Leaders apologize, and teach others how to do so
Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding.
Leaders know: most choices are irrational
Jayson and Alan focus on this rule of thumb: 80% of choices are based on emotion, not reason. How can leaders cope with this reality in others — and themselves? Related posts: Beware acting when stressed. Fear and Vision
Leaders are specific, and ask for what they want.
Tabby and Alan point out that asking specifically for what you want leads to more engagement, better results, and less stress. Related posts: Specificity Clarity Communication basics
“What do you want that you’re not getting?”
Sometimes we work with people who are hard to read, tough to please, or simply “high maintenance.” Tabby and Alan discuss a question that we can use when we’re at the end of our rope.
Leaders tell people “why”
Sarah and Alan have a conversation about subtle, non-patronizing ways to engage people by telling them “why.” Related posts are available: Behavior-outcome statements at Disney