A client, Ajit, turned me on to a great resource for understanding logical fallacies. I had been talking about biases and fallacies recently, an area that has interested me ever since my friend Nick loaned me the most accessible book I’ve seen on the subject, You are not so Smart by David McRaney. In my … Read more
I recently read an article by Scott Warrick containing a practical model for looking at trust development. It’s helpful, and I’m highlighting the coolest point. “Seek out points of disagreement with people, then make the disagreement safe.” I’ve written about the importance of making discussions safe, but Warrick’s point is to find small things to … Read more
In Westernized societies, we have quite the bias toward extraversion, and this can hurt organizations. My assistant (an introvert) and I (an extravert) recently had a conversation about extraversion bias we thought we’d share with you. Extraversion and Leadership DeAnne: It’s interesting to me how, during a session when you ask people about the qualities … Read more
When presenting the Four Levels of Maturity as a way to adopt an others-focused mindset, I often joke that traffic is a great place to observe these levels in self and others. Maybe, though, it’s time to take it from a joke to a tool. For example… Level One is the person recklessly weaving in … Read more
Last week, I introduced you to Chris McQueen, current Head of Community—Created Content for ServiceNow, former Google employee. This week, I want to share something else from McQueen that I think you’ll find helpful. Any time you cite a problem, turn it into a question that starts with these three words: How Might We… First … Read more
In July of 2009, my family and I sat reading in a quiet lobby in a small inn in rural Prince Edward Island. It was about 9:45 p.m. This kind of thing is often hard for me. I like to move, change activities quickly, and have my senses stimulated. Those are all reasons I love … Read more
In leadership development sessions, we spend a lot of time getting curious about what it’s like to be the people who report to us. By definition of how people usually end up in leadership roles, the leader tends to be more capable, better paid, and more secure in their interactions. This dynamic sometimes makes it … Read more
I really appreciate—and have totally used—Brené Brown’s tools. You can find downloadables on her website. Brené Brown recommends the following phrases to push vulnerable and trusting conversations forward: Often, we have an experience and don’t know the whole story. Then, our imagination fills in a story. For example, Jack might come home with a headache … Read more
We often use the words shame and guilt interchangeably, but this causes problems. If we avoid tough conversations in order to save someone from shame, what we actually might be doing is avoiding important information that simply makes someone feel a little guilt. In a nutshell: Guilt – “I did something bad.” Shame – “I … Read more
I wrote a post back in 2015 that talked about leaders not saying “busy.” The word itself is so commonplace in our every day lives that we say it without thinking about it or considering its meaning. But the word itself can mean several different things, depending on the context and implication. That’s why I’m … Read more