The Five Levels of Communication

We talk a lot about communication on this blog, because communicating well is integral to the human experience. We cannot build or maintain relationships without good communication skills. The fallout of bad communication is all around us. Part of the problem, of course, is because we are all very different human beings, with different backgrounds … Read more

Leaders Know the Role of Context and Memory

Picture this: A man nervously fumbles through his wallet. He’s about to buy a large coffee, which costs $3.19. “Oh, oh, oh,” he started nervously, looking around and shoving his hand into a deep pocket. “Looks like I don’t have enough money.” He laughs in an unusual way. What’s going on? We can all look … Read more

People Are the Real Bottom Line

The Tokyo Olympics is in full swing, and I am loving every second of it. Of course, the big news of this year’s games has been U.S. gymnast Simone Biles. Most people expected her to make history in Tokyo by standing on top of the podium six times, sporting all six women’s artistic gymnastics gold … Read more

Leaders Trust Their Leaders

Note from Alan: One of my best friends, Matt Pries, is a wise man and a great writer. I’ve asked him to share some of his thoughts about leadership. Matt is Iowa’s 2021 Coach of the Year, and many of his writings have gone viral online. You’ll read more from him over the next couple … Read more

Things Successful Leaders Avoid Saying (Part 17)

I’ve brought up this topic before, but the importance of being clear in your communication can not be over-emphasized. There’s a subtle vocal tick careful leaders avoid using–“honestly.” Often we use this word to get the listeners attention and emphasize our message. As a communicator, you lose agency when you begin conversations with phrases that … Read more

Leaders Support Learning and Development Work

We’ve all been there—a training session, a professional development day, or leadership workshop we enjoyed but never applied the concepts. Maybe it was good information, delivered decently, with acceptable materials. Yet something kept us from applying it. Perhaps we blame it on the session itself for not having enough takeaways. Or maybe it was great … Read more

Leaders Know Feelings Come First

Roughly 80% of our decisions are based on our emotional state and 20% are based on logic. There are three reasons for leaders to know what drives decision-making:  To ensure our decisions aren’t overly influenced by emotion. Also, to extend empathy when the people we lead make emotionally-charged statements or decisions. To educate their team … Read more

Introverts Are Great Leaders Too

One of my first experiences with Alan happened in October of 2018, when I enrolled in the Madison County Leadership Institute. During the class, Alan taped a large piece of paper on the wall and asked everyone to write down words to describe a good leader. The list included the following words: People person Extraverted … Read more

Leaders Push Buy-In Gently

Following a recent training session, a manager expressed their frustration about not getting buy-in from a team member. “Almost everyone on my team puts this into practice, except for a few. What am I supposed to do when someone doesn’t buy in—especially when I know how well it works?” We dug into the problem and … Read more

Leaders Embrace Restorative Self-Care

My daughter Mara makes astute observations. During a conversation about the importance of self-care, she said, “Even when you do something in your time off, it’s focused on reaching goals.  “Do you ever just do something to do it?” I proceeded to give her examples of how I practice self-care. Reading Crossword puzzles Exercise Learning foreign languages Cooking … Read more