Do you—or someone on your team—say “sorry” a lot? I’m not talking about apologies for infractions. Instead, I’m referring to the reflexive “sorry” uttered habitually when slightly late. Or smoothing the way after a potential minor offense. There is some research that supports the idea that frequent use of the word “sorry” can negatively impact … Read more
Implicit bias is real. But when I see it in action, I feel paralyzed. Because I know I can overstep, with good intentions. When this overstepping happens, it pushes down other voices, rather than lifting them. In this scenario, I’m taking the stage and positioning myself as the savior. I understand I have a propensity … Read more
This final post of our three-part miniseries on emotional intelligence (EQ) concludes with practical ways for you and/or your team to increase EQ. If you missed the first two posts, you can find them here and here. Also, if you are interested in the book which inspired this miniseries, you can download a free copy … Read more
Last week, we talked about why emotional intelligence is important in today’s workplace. We talk a lot on this blog about communication in the workplace and about the diversity of DiSC profiles. If you’d like to brush up on DiSC, check out this post, this post, this post, and this post. So, how does emotional … Read more
This post kicks off a three part mini-series about Emotional Intelligence (EQ). Emotional Intelligence is often defined in three parts:1) one’s ability to recognize and name their own emotional state (emotional awareness).2) one’s ability to use their emotional awareness to complete tasks and manage other life skills.3) one’s ability to manage their emotion (emotional regulation). … Read more
No team stays the same forever. In recent years Bob Iger, the Disney CEO, had a successor named only to decide that wasn’t the right direction. He stayed on longer until he recently named Bob Chapek as his successor. Disney watchers had been nervous about these false starts at the top, prompting unease at all … Read more
You may have noticed a lack of weekly emails letting you know about a new blog post. Don’t worry; we’re still doing blogs. However, in light of recent events, instead of our normal posts, we thought it would beneficial to go through our Psychology of Change series. This series walks through the Change Curve and … Read more
My mission: To make the world a better place, and choose a line of work that makes that happen. I do what I do for a living because when people have a better day at work, there is a positive ripple effect on the lives around them. And, when business is more productive, that’s good … Read more
Curtis H. sent me a question via Linked-In: “As a previous leader in my fraternal organization at University, I found staying positive and bottling complaints overwhelming at times. If leaders shouldn’t show insecurity or vent around their followers, then is there an appropriate way to relieve those feelings?” Excellent question, Curtis. There are definitely inappropriate … Read more
I recently read an article by Scott Warrick containing a practical model for looking at trust development. It’s helpful, and I’m highlighting the coolest point. “Seek out points of disagreement with people, then make the disagreement safe.” I’ve written about the importance of making discussions safe, but Warrick’s point is to find small things to … Read more