Leaders Avoid Hyper-Criticism During Conflict

“Yes, but that logic is flawed.” “Have you even looked at the numbers going back 10 years? Why not use all the data instead of just the most recent?” “We’ve never done that before, and even suggesting it is a waste of our time.” “I can’t even read that font. How can I take you … Read more

Leaders Avoid Gossiping During Conflict

I have youth clientele, and I have corporate clientele. When the concept of gossiping comes up with young people, I hear comments like, “I can’t wait until I’m done with high school so I can be done with all this gossip and drama.” Oh, dear young friends. Should I tell them the truth, or let … Read more

Leaders Avoid Finger-Pointing During Conflict

I forgot to call to reserve the conference room. This is a problem; we have no place to meet. I dropped the ball, and this messed up other people’s days. But Angela forgot to prepare the agenda. A-ha! I’m not the one to blame anymore. “Well, I guess it doesn’t matter if we have a … Read more

Leaders Avoid Exclusion During Conflict

The youngest member of the team was trying to make a point, but the second-most-senior person talked over her. When she tried to speak again, the guy with seniority made no eye contact with her. After the meeting, she stopped by his office, stood in his door and said, “Can we talk more about this, … Read more

Leaders Avoid Exaggerating During Conflict

I have a couple pet peeves. One of them involves name tags. I hate wearing name tags, but I’m in a lot of situations where people have to wear them: training sessions, week-long camps, trade shows. And I get it – it’s important for people to have anĀ identifiable status, to connect, to be a temporary … Read more

Leaders Avoid Drama During Conflict

Why do people get melodramatic? Is it an inability to rein in one’s emotions? Is it about getting attention by yelling or acting out? Could it be a search for validation? Drama in others is confusing – it seems immature, attention-seeking and unnecessary. Drama in ourselves? We don’t usually know it’s happening until we’re in … Read more