Connection Doesn’t Happen by Accident

Most people want to feel connected at work. Not just productive. Not just busy. Connected. When people feel connected to the people they work with, work tends to go better. Communication improves. Trust builds faster. Teams collaborate more easily. People are more engaged and more likely to enjoy what they do. But connection rarely happens … Read more

Building Trust Through Language: Part 1

This week, I’m introducing the topic of “building trust through language.” The words and mannerisms we use reveal a lot about our priorities and preferred communication styles. Depending on the “language” we naturally speak, it can either help us connect with others or potentially cause some misunderstandings. Connection leads to trust, so let’s make sure … Read more

Build Trust by Being Open

Trust is a big topic for us in 2024, and there’s a lot we can do to make things better. Less than half of us trust our bosses, and even fewer trust the top leaders, even though almost everyone agrees trust is super important. One thing we need more of is being open and honest, … Read more

Build Trust in 2024: Respect the Great Renegotiation

Let’s dive deeper into trust by adapting to workplace changes. In 2024, over half of leaders reported a lack of full trust in their superiors. This reflects the seismic shifts we’ve experienced—from remote to hybrid work and the ongoing debates about returning to the office. The essence of this discussion? The “great renegotiation” of our … Read more

Build Trust in 2024 by Delivering on Time

A significant factor eroding trust is the failure to deliver, whether it’s products to customers or resources to colleagues, often due to overly optimistic promises. To rebuild and maintain trust, here’s a straightforward plan: 1. **Pause Overpromising:** If we can’t guarantee delivery, it’s better not to promise. Let’s set realistic expectations from the start. For … Read more