Productive Conflict: Apologize

Nothing shows humility, grace, and vulnerability like a sincere apology. Note: I’m not talking about a non-apology or a rushed “I’m sorry.” I’m taking about real, sincere apologies that build trust, extinguish guilt, and provide healing. Examples of non-apologies: I’m sorry, but… I’m sorry you took it that way. Oh, yeah. Sorry about that. My … Read more

Productive Conflict: Finding the Root of the Problem

This week, we’re starting a new series on productive conflict behaviors. In a previous series, we looked at unproductive behaviors. You can find the first post in that series here. Going back to DiSC, some of these behaviors will come more naturally to you than others, depending on your style. For example, if you have … Read more

Leaders Set Personal Development Goals

Personal development goals at work are essential for leaders in order to grow and develop in your career. This may include learning new skills, familiarizing yourself with company practices, policies, and technology, or getting feedback from others. Whatever personal development goals you choose, they must— 1. Be achievable 2. Be measurable Here are two formats … Read more

Leaders Experiment

One of my favorite leadership experiments happened when I was a band teacher. If you know my origin story, you know there was a time when I was a very negative leader. Part of the turn-around in the late 1990’s involved the revelation of the power of positive feedback. I decided to do a radical … Read more

Leaders Know People Need to Feel Heard

Ricardo was the president of the Band Parents for a time while I was a band director. He ran pretty good meetings. His corporate background and command of deliverables worked very well, especially when another officer, Don, ran off at the mouth. Most of Don’s ramblings were trivial, and sometimes they were negative. But Ricardo … Read more

Leaders Embrace the Power of BSaAFWYW

Recently, Sarah Noll Wilson asked me to be a guest on her Manager Minute or Two! series. I have a great appreciation for Sarah, so of course I couldn’t pass this up. And what better topic to cover than— BSaAFWYW. It’s the super simple acronym I coined for “Be Specific and Ask For What You … Read more