Leaders Address Being Defensive During Conflict

An (abridged) email from Bart, a client: “…and so we just wondered why you would include the TPS module in your proposal?” My early-in-the-career defensive response was similar to: “Why on earth wouldn’t we include the TPS module? Without it, the rest of it won’t make sense; the TLA segment would totally lack context!” And Bart … Read more

Leaders Listen to their Team Members

Originally, this blog was going to be about goal-setting. I spent some real time on it. Then, when Ashleigh went to proofread, revise, and schedule it, her reaction was to send me this email: This post is very, very similar to “Leaders Write Effective Goals and Help Others” posted last July, except there you suggested a different starting … Read more

Alternatives to “to be honest…”

Leaders must avoid beginning sentences with, “To be honest…” Why? It sends the message that everything prior to this statement was a lie, or that it wasn’t totally true, and it casts your other communication into a less credible light. It also comes across as gossipy, and a leader mustn’t gossip. But that’s not what … Read more