Leaders Understand the Role of Symbolism

We all work and breathe in four organizational frames. These frames are Political, Structural, Human Resources, and Symbolic. Political—power, conflict, coalitions Structural—organizational charts, policies, procedures Human Resources—meeting individual needs, teamwork, leadership, people problems Symbolic—culture, ritual, stories, traditions In times of change, the first two—political and structural—are usually where the change originates from. The bottom two—human … Read more

Leaders are Aware of Heightened Stress During Times of Change

Based on the book by Patrick Lencioni, The Five Dysfunctions of a Team, there are five dysfunctions in a team that create tension, conflict, and stress. These dysfunctions are heightened in times of change. Each dysfunction builds on the one below, and they are all built upon the foundation of trust. Dysfunction 1 – Absence … Read more

Leaders Encourage Through the Final Phases

The final two phases in the Kubler-Ross Change Curve are Experiment and Decision. If you look at the curve, you’ll notice these two phases are on the upswing, following the lowest point, the Depression phase, or Moment of Resignation. The Experiment phase is the initial engagement with the change. You don’t have their buy-in yet, … Read more

Leaders Encourage in These Three Ways…

Leaders know that encouragement is important, but it tends to be too rare and fall into just one or two categories: I believe you can do it. (Spurring someone on to meet their potential when they’re discouraged or not measuring up.) You are exceeding expectations. (Praising someone who has gone above and beyond, exceeded standards, … Read more

Leaders Watch Out for Doubt and Fear

Angela Franklin, the President of Des Moines University, spoke at 90 Ideas back in September, and urged leaders to acknowledge the power that doubt and fear can have over a team. The techniques she recommends are based in part on “The Butler Way.” The Butler Way is the idea that selflessness and commitment to the … Read more