Productive Conflict: Apologize

Nothing shows humility, grace, and vulnerability like a sincere apology. Note: I’m not talking about a non-apology or a rushed “I’m sorry.” I’m taking about real, sincere apologies that build trust, extinguish guilt, and provide healing. Examples of non-apologies: I’m sorry, but… I’m sorry you took it that way. Oh, yeah. Sorry about that. My … Read more

Leaders Experiment

One of my favorite leadership experiments happened when I was a band teacher. If you know my origin story, you know there was a time when I was a very negative leader. Part of the turn-around in the late 1990’s involved the revelation of the power of positive feedback. I decided to do a radical … Read more

Leaders Know People Need to Feel Heard

Ricardo was the president of the Band Parents for a time while I was a band director. He ran pretty good meetings. His corporate background and command of deliverables worked very well, especially when another officer, Don, ran off at the mouth. Most of Don’s ramblings were trivial, and sometimes they were negative. But Ricardo … Read more

Leaders Help People Tolerate the Intolerable

A recent question: “How do you tolerate intolerable situations or people?” One of the toughest choices at work is to figure out which issues are worth addressing and which to simply live with. There is no black and white solution to these types of situations. It requires some discernment, because everyone has a different tolerance … Read more

Leaders Make a Difference Every Day

One of my favorite speakers is Pat Lencioni. I love him as an author, but he’s an even better speaker. Something I don’t think he’s written, but that I’ve heard him say a few times, are these inspiring words, which I’m paraphrasing for you: So many of us want to make a difference in the … Read more

Things Successful Leaders Avoid Saying (Part 13)

Some words and phrases give off the wrong vibe, tone, or meaning. We’ve explored several of these over the course of this blog, and today we’re adding one more to the list. How do these conversations hit you? 1. “Hey Marco, what time is the meeting?” “I have no idea.” 2. “Say Abril, how many … Read more