Leaders Balance Perspective on Others

If there’s one skill that leaders must master and habitually improve, it’s communication. I say “habitually improve”, because it’s impossible to communicate flawlessly ALL the time. But – we can sure try!   Take a look at this story about a time when intent and impact did not match up: Stanley, upset about recent changes, … Read more…

Q: When can you criticize freely?

A: When the relationship is strong enough, AND, according to coach John Robinson: “Never criticize until the person is convinced of your unconditional confidence in their abilities.” When I think of the people in my life that I willingly take criticism and feedback from, without taking it personally (though my wife and friends may point … Read more…

Leaders apologize, and teach others how to do so

Matt shares the Quantum Apology Model with Alan; the AAMR method helps leaders – and anyone – apologize with sincerity and grace in order to improve positive relationships and move forward from conflict or misunderstanding. Related posts: What if someone rejects an apology? Apologies

How to deal with self-centered behavior…

In a sense, self-centered behavior is normal. If people tend to act in self-interest, how do WE deal with that, and get THEM to think beyond themselves? Take a couple minutes to hear Matt and Alan address this. Previous posts on this topic: Four levels of maturity Four-way stops Dealing with your own tendencies